Cancellation / Rescheduling / Refund Policy

Effective Date: 13 April 2026

Joyful Insight aims to offer a calm, clear, and respectful experience for all clients and participants. This policy explains how cancellations, rescheduling, and refunds are handled for 1:1 sessions and workshops.

1:1 Sessions

Bookings for 1:1 sessions must be made in advance through the website or by arrangement.

If you need to cancel or reschedule a session, please provide at least 24 hours notice.

If sufficient notice is given, your session may be rescheduled to another available time.

If less than the required notice is given, the session fee may be forfeited in full or in part.

If you do not attend a booked session without notice, the session will usually be treated as a non-attendance and no refund will be provided.

Late arrival

If you arrive late to a 1:1 session, the session may need to finish at the original scheduled time so that later bookings are not affected.

Late arrival does not usually extend the session time or create any opportunity for a partial refund.

Refunds for 1:1 sessions

Refunds for 1:1 sessions are generally available only where:
the required notice period has been met and the session cannot be rescheduled, or Joyful Insight cancels the session and an alternative time is not suitable.

Refunds are not generally provided for change of mind, missed sessions, or late cancellations.

Workshops and events

Workshop or event bookings may have limited places, so cancellations affect planning and availability.

If you cancel a workshop booking at least 5 days before the event, you may be eligible for:
a refund, or
a credit, or
a transfer to another workshop, depending on the circumstances

If you cancel within 24 hours of the event, refunds may not be available.

If you do not attend a workshop or event without notice, no refund will usually be provided.

Joyful Insight reserves the right to cancel, postpone, or reschedule a workshop or event if necessary. If this happens, you will be offered either:
a transfer to a new date, or
a refund of the amount paid.

Change of Mind

Refunds are not generally provided for change of mind after a booking has been confirmed. This includes situations where you decide not to proceed, cannot attend for personal reasons, or no longer wish to use the service. Under the Australian Consumer Law, businesses are generally not required to provide a refund where a customer has simply changed their mind, provided the service was as described and the business has met its consumer guarantee obligations.

However, nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law. If a service is not provided with due care and skill, is not fit for a purpose made known to the business, or does not match its description, you may be entitled to a designated remedy as follows:

Depending on the circumstances, that may include cancellation, a refund, a price reduction, or compensation. We note that Australian Consumer Law protection ensures these consumer guarantee rights cannot be excluded by a business policy or by “no refund” wording.

How to request a cancellation, reschedule or refund

To request a cancellation, reschedule, or refund, please contact:

Joyful Insight
Email: Info@joyfulinsight.au
Website: www.joyfulinsight.au

Requests should be made as early as possible.

Exceptions

Joyful Insight may, at its discretion, make exceptions in cases of illness, emergencies, or other unforeseen circumstances.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law. We act in good faith in all circumstances.

Changes to this policy

This policy may be updated from time to time. The latest version will always be published on this website.